Passenger Rights

You missed your connection, your train was late or even cancelled? Make use of your rights as a passenger!

Please fill out the passenger rights form online and upload a scan of your ticket.

salutation^*

name^*

last name^*

street, number^*

ZIP code^*

location^*

phone

details of the journey and ticket

line/route

type of ticket

ticket price

validity of ticket from

validity of ticket until

class

DB bahncard

number of adults (from 15 years)

number of children (6 - 14 years)

planned journey

day of travel^*

departure station^*

destination station^*

departure according to timetable^*

arrival according to timetable^*

actual journey

arrival date^*

actual arrival^*

train number^*

first train delayed / failed^*

train number^*

departure according to timetable^*

station of missed connecting train

Trip not started/cancelled

station of last change

Trip interruption / continuation

reimbursement details

refund method^*

Kontoinhaber

IBAN

BIC

Receipts for reimbursement

Select multiple files if you want to attach more than one attachment

Yes, I would like to receive a copy of my request to my email address.

I insure that I have read and understand the privacy notice and accept these.

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Passenger Rights

details of the journey and ticket

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