Passenger Rights

You missed your connection, your train was late or even cancelled? Make use of your rights as a passenger!

Please fill out the passenger rights form online and upload a scan of your ticket.

Salutation

First Name

Last Name

Street, House Number

ZIP Code

City

Phone

Travel and Ticket Information

Line/Route

Ticket Type

Ticket Price

Ticket Valid From

Ticket Valid Until

Ticket Class

Bahncard

Number of Adults (15 years and above)

Number of Children (6-14 years)

Planned Travel Day

Planned Start Station

Planned Destination Station

Planned Departure Time

Planned Arrival Time

Actual Travel

Actual Arrival Date

Actual Arrival Time

Actual Train Number

First Delayed/Cancelled Train

Delayed Train Number

Delayed Arrival Time

Missed Connecting Train at Station

Did Not Start/Abandoned Journey Due to Delay

Last Train Transfer Station

Journey Interruption / Continuation

Refund Information

Refund Type

Refund Receipt

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